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1. What do I do if my ID card is lost?
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To replace a lost id card:
- If the cardholder has an open TigerStripe Account or Paw Points Account, they will
need to contact our office, or go to our website and suspend the card as soon as possible.
This will prevent anyone from using your money or your meal plan. Please call our
office to do so. 864-656-0763.
- You will come to the Tiger 1 Office on the first floor of Fike Recreation Center,
and will need to bring a picture id such as your driver’s license or state identification
card with you.
- The fee for a lost id card to be replaced is $20.00 and must be paid at the time
the card is made.
- You can have a new picture taken at that time if you would like.
- We accept the following forms of payment in person at the Tiger 1 Card Office:
cash, check, money order, traveler's check, MasterCard, Visa, Discover, and
TigerStripe.
- If you have previously lost your id and had it replaced and then lose the new one,
if you find the old card it CANNOT be reinstated. Once a card is out of the system,
then it is out and cannot be reactivated again.
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2. What do I do if my ID card is stolen?
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To replace a stolen id card:
- If the cardholder has an open TigerStripe Account or Paw Points Account, they will
need to contact our office, or go to our website and suspend the card as soon as
possible. This will prevent anyone from using your money or your meal plan. Please
call our office to do so. 864-656-0763.
- We recommend that you report it as stolen to the police as soon as possible, and
bring your police report with you to our office.
- You will come to the Tiger 1 Office on the first floor of Fike Recreation Center
and need to bring a picture id with you
- The fee for a lost id card to be replaced is $20.00 without a police report, or
$10.00 with a police report listing your ID as stolen.
- We accept the following forms of payment in person at the Tiger 1 Card Office:
cash, check, money order, traveler's check, MasterCard, Visa, Discover and TigerStripe.
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3. What do I do if I lost my card and suspended it online, but later found it?
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If you have suspended your card online, or called our office to have your card suspended, and then later find your card:
- You will need to come to our office with a picture id and your student id to have
your accounts released and the card reinstated.
- This CANNOT be done by phone.
- This is for your own protection as anyone could call and say they are you and
found the card and want it reactivated. Then they could take your money.
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4. What do I do if my card is damaged, cracked, and not working?
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If your id card has become damaged and no longer works, then you can bring it to the Tiger 1 office for a replacement.
Pricing for replacement of damaged ID’s are as follows:
- If the Prox is bad (the wire inside the card used for accessing buildings) then
the card is replaced free of charge, but only if it stops working and there is no
damage to the card. We can check this here in our office.
- Physical damage (such as broken, cracked, or bent cards) is replaced for $10.00 if
you bring some part of the card to the office.
- Normal wear and tear from usage (if you have had the card for 4+ years and it is
just worn out and no longer working) is replaced free of charge.
- Worn out cards that are no longer readable on the face of the card, the image and
or number are no longer visible, are replaced free of charge. That is unless it was
damaged due to vandalism or not taking proper care of the card, in which case it will
be replaced for $10.00.
- We accept the following forms of payment in person at the Tiger 1 Card Office:
cash, check, money order, traveler's check, MasterCard, Visa, Discover and
TigerStripe.
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5. I have graduated from Clemson University and no longer want to receive emails from Tiger 1 about web statements.
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In order to stop receiving the monthly TigerStripe account web statement email message you will need to close your TigerStripe Account.
- This is done by going to the Tiger1 website and submitting your information. The
link to the page is: http://tiger1.clemson.edu/accountClose/. You will need to login
and then follow the instructions on the page.
- If you are on campus, you can also come by the Tiger1 office to permanently close
your account. We will have you fill out a form and sign it.
- Any money remaining on your TigerStripe account over $5.00 will be refunded to you
in the form of a check issued by the Bursar's Office. It will take 4 to 6 weeks
before you will receive the check.
- Anything less than $5.00 will be donated to a university scholarship fund and is
not kept by our office.
Once your account is closed, you will no longer receive the emails about monthly web statements.
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6. I am trying to deposit funds online, but it will not let me and says that I have no open accounts
or I am not a registered cardholder, what do I do?
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Opening your account:
As you begin the registration process with the online card office you will see a message telling
you to contact the Tiger 1 Office to open your account. You will not be able to access
or view your account online, or deposit funds online until you do this. Registering on
the Online Card Office will not open the TigerStripe account. This can only be done here
at the office.
- You can call (864) 656-0763 and say that you need to open a TigerStripe account.
- You will give the person your student id number and your name
- Our office will automatically open your TigerStripe and Paw Points accounts for
you at that time.
Registering with the Online Card Office:
If you have not registered with the online card office, then you will need to do so before you will be able
to make a deposit or check your balance online.
- After clicking on the Make a Deposit ($) link, you will see Tiger 1 Cardholder instructions and the following message:
If you are a Tiger 1 Cardholder and have NOT already registered for access to this site, please Register Now!
- You will need to click on the link and follow the instruction to register.
- Enter your name exactly as it appears on your card and your ID number (9 digits) without the issue number.
After completing this process you will be able to access your account using the password you set up during the registration process.
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7. I received 2 email receipts when making a deposit online, does this mean that the amount was deposited twice?
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Anytime you make a deposit, you will receive two emails. They are exactly alike. One is
considered a pre-notification and the other is a post notification. If your deposit goes
right thru with no problems, then you will receive the emails simultaneously. However,
the money was only deposited once into the account. If you do not receive these
confirmation emails, then there is a chance that your deposit has not gone thru.
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8. How can my parents deposit money into my TigerStripe Account?
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The following is a description of how a parent can access our website and deposit money.
- Go to www.tiger1.clemson.edu
and look on the right hand side of the page. You will
see a large dollar sign with the caption, "make a deposit into your TigerStripe
account." You will click on this link.
https://web3.onlinecardoffice.com/clemson/index2.phtml
- The next page that comes up says Tiger1 Cardholder Instructions and if you scroll
down it says Tiger1 Non-Cardholder Instructions (parents and friends). This is the
option you should choose. You click on deposit funds and do not need the student’s
password.
- On the next page you will be prompted to enter the student's CUID number which is
their 9 digit student id number and their first name and last name as it appears
on the card. Then you click submit.
- This will take you to a credit card page where you enter your information, choose
an amount, and deposit funds into the student's TigerStripe account. Then you
click on confirm. (This is where you enter your email address and credit card
number, and can verify that it is correct)
- You will then see a page that verifies your information and gives you a warning
not to click too many times and you click on yes to deposit funds.
- Finally you will see a confirmation page with a statement saying the deposit is
complete. You will receive two email notifications... one is considered a pre
notification, and the other a post notification, but they appear identical.
Parents cannot see a current balance, recent transactions, or view web statements without
the password that the student set up during registration with the online card office. It
is up to the student to share or not share that information with their parents.
Parents can also deposit money into your account by the following means.
By mailing a check to:
Tiger 1 Card Office
Clemson University
Box 344059
Clemson, SC 29634-4059
(include the student id number on the check)
At the Tiger 1 Office: located on the 1st floor of Fike Recreation Center.
You will fill out a deposit slip and give your payment to
the cashier.
Deposits may be made as follows:
Using cash, check, money order, traveler’s check,
MasterCard, Visa, or Discover Card
By Phoning Tiger 1: Call (864) 656-0763, say you would like to make a deposit.
This can be done by credit card only.
As part of your University Bill: As a parent or student paying for fees, you have
the option of adding money to the student's university bill that you can designate
for a tiger stripe deposit as well. You may do so by going to tigerweb.clemson.edu or
by calling the voice response system line at 864-656-8447. Any funds added by this
method will not be available until the semester you are applying it to starts. This
can only be done during the designated time frame before a semester starts.
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9. What is the difference between Paw Points and TigerStripe?
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Paw Points are for use only on campus at facilities operated by Dining Services. Paw
Points cannot be used to purchase books, do laundry, in vending machines, or at any
off campus location. They are only used to purchase food or other items available
within the Dining Services restaurants or cafeterias (i.e. Paw Mart, Chili's Two,
Fernow Street Cafe, East Side Food Court, etc) Paw Points can be used to purchase
meals at Schilleter, Harcombe, or Clemson House as well.
When making a purchase at a Dining Service operated facility, the cashier will run the
card for Paw Points first automatically. If there is no balance on Paw Points, then
it will automatically withdraw from TigerStripe. Any Paw Points in the account will
roll forward from semester to semester until they are all used up, but cannot be
refunded upon graduation.
Paw Points are included with any plus meal plan purchase you make, but can also be
purchased separately at the Tiger 1 Card Office.
Depositing Funds into your Paw Points account:
By mailing a check to:
Tiger 1 Card Office
Clemson University
Box 344059
Clemson, SC 29634-4059
(include the student ID number on the check and designate that it is for Paw Points)
At the Tiger 1 Office: Located on the 1st floor of Fike Recreation Center.
You will fill out a deposit slip and give your payment to the cashier. Purchases may
be made as follows: Using cash, check, money order, traveler’s checks, MasterCard, Visa,
or Discover Card.
By Phoning Tiger 1: Call (864) 656-0763 Say you would like to purchase Optional Paw
Points. This can be done by credit card only.
You do receive a discount for purchasing Optional Paw Points:
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Paw Points values:
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$ 50.00
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50 Paw Points
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$ 95.00
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100 Paw Points
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$142.50
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150 Paw Points
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$190.00
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200 Paw Points
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$237.50
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250 Paw Points
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$285.00
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250 Paw Points
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$332.50
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350 Paw Points
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$380.00
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400 Paw Points
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$427.50
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450 Paw Points
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$475.00
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500 Paw Points
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10. What do I need to do if I am withdrawing or transferring from Clemson and want to close my
account and have my account balance refunded to me?
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This is done by going to the Tiger1 website and submitting your information. The link to the page is:
http://tiger1.clemson.edu/accountClose/.
You will need to login and then follow the instructions on the page.
If you are on campus, you can also come by the Tiger1 office to permanently close
your account. We will have you fill out a form and sign it.
Any money remaining on your TigerStripe account over $5.00 will be refunded to you
in the form of a check issued by the Bursar's Office, or direct deposited if you
have that feature set up with them. It will take 4 to 6 weeks before you will
receive the check. Anything less than $5.00 will be donated to a university
scholarship fund and is not kept by our office.
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11. If I am leaving Clemson due to a medical withdrawal, what do I need to do
to get the balance on my TigerStripe account refunded?
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If you are formally withdrawing from the university, then this process is taken care
of for you once you notify the appropriate office (Office of Undergraduate Services)
that you are withdrawing. Your account will be closed during the process and any
refundable amounts will be issued all at once as a check from the Bursar’s Office.
Any specific questions related to the withdrawal process can be directed to the Office
of Undergraduate Services at 656-3022.
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12. I requested that my TigerStripe account be closed, but I have not received a check in the mail for my refund and it has been more than 4 to 6 weeks.
Who do I need to contact about this?
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This is handled thru the Office of Revenue and Receivables (Bursar’s Office). You will
need to call their main customer service line at 656-1369 for more information about
your refund status. Tiger 1 does not have this information.
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13. I added a deposit as part of my fees to my university bill, but the money has not
shown up in my account. Why have I not received it and when will I?
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Any money added to your university bill will be automatically downloaded into your
account at the beginning of the semester. The funds are not immediately available when
you pay the bill. If you do not receive the money by the start of classes for that
semester, then you will need to contact the Bursar’s Office at 656-1369 to find out why.
If you need money on your account immediately, then you will need to make a deposit
directly rather than going thru the university bill option, as this cannot be sped up to
get the money any sooner.
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14. I want to cancel or change my meal plan, what do I need to do?
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This is done on Mondays only, starting the second week after classes have begun, in
person at the Tiger 1 Card Office.
- There is a $35 fee for dropping or changing your meal plan.
- You will need to bring your student ID with you.
- If you are upgrading to a more expensive meal plan, then you will need to bring
payment for the difference in prices with you. This must be paid at the time the
change is made.
- We accept the following forms of payment in person at the Tiger 1 Card Office:
cash, check, money order, traveler's check, MasterCard, Visa, Discover and
TigerStripe.
- Depending on how busy we are at the office, the process usually only takes about
5 minutes.
- This can be done each Monday until approximately 6 weeks before the end of the
semester.
Refundable amounts can be deposited into your TigerStripe account, direct deposited by
the Bursar’s Office if you have set up direct deposit, or issued as a refund from the
University that will be mailed as a check to your permanent address on your student
record. You cannot get cash back for your meal plan at the time you drop it.
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15. If I drop or change meal plans how much money will I get back?
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This varies from plan to plan and at what point in the semester we are at. Meal plans
get pro-rated weekly so as the semester progresses you will get less back. Also, the
amount depends on what meal plan you are changing to or from. For an accurate quote you
will need to come to the office on Monday of the week you want to change your plan.
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16. How do I get cash off of my TigerStripe account?
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You cannot get cash back off of your TigerStripe account at any time.
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17. Why can’t I see all of my purchases for this month online?
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The recent transaction history only shows the past 3 to 5 days of card activity. You will not be
able to see the full month until the web statement for that month is released. This does
not happen until the month is over, and you will receive an email notifying you it is
available for viewing. You can also request a print out of this information for any time
period you designate by coming to the Tiger 1 Office located in the lobby of Fike Recreation Center.
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18. If I find an error on my statement or recent transactions, what do I do?
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You will go directly to the location where you were charged the wrong amount and ask to speak
to the manager. If you have the receipt that is best, but if you do not have a receipt, then
you can take a copy of your web statement or recent transactions to show the manager. If you
need a copy of your transaction history to take with you, then you can come to the Tiger 1
Office and request a copy. We will print out a log recall which will show all of your card
activity for whatever time period you specify. However, keep in mind that it does not show a
detailed listing of each item you purchased, just a total amount.
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19. Why can parents not get a balance on the student’s account?
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The accounts, balances, and uses, are that of the student and as such is their private
information. It is treated just as the student’s grades, and is therefore not revealed
to anyone except the cardholder. If the cardholder wants to share that information
with their parents or friends, then they may do so directly. According to the Family
Educational Rights and Privacy Act we are unable to share this information. The law is
designed to protect the privacy of the student. Also, this is a University Policy that
must be followed.
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20. How do I get my Clemson ID card made if I am an enrolled student, but am
not taking classes at the main Clemson University campus or attend night classes?
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We have a couple of locations for Distance Learning students where you can go and have
your picture made for your ID card. These contacts know the proper procedure and what
you will need to do. If for some reason these options still do not apply to you, then
you will need to contact the Tiger 1 Office directly.
If you are located in the Upstate region of South Carolina and cannot get into our
office during regular hours (Monday thru Friday between 8am and 4:30pm), then you can
contact the appropriate person for your program from the following list.
Lynne G. McGuirt
Student Program Coordinator
RN-BS & Graduate Programs
Clemson University School of Nursing
University Center of Greenville, Suite B-5
P.O. Box 5616
225 S. Pleasantburg Drive
Greenville, SC 29606-5616
Phone: 864-250-8881
FAX: 864-250-6711
Email: lgm@clemson.edu
Deanna Chambers
RN-BS Coordinator
RN-BS & Graduate Programs
Clemson University School of Nursing
Phone: 864-250-6702
Fax: 864-250-6711
Email: dchambe@clemson.edu
Kimberly Proctor
Program Coordinator
Clemson University
Evening MBA Program
University Center of Greenville
225 South Pleasantburg Drive
Post Office Box 5616
Greenville, South Carolina 29606-5616
Phone: (864) 250-8888
Fax: (864) 250-8889
Email: kpro@clemson.edu
Keith D. Brown
Off Campus Academic Programs
University Center of Greenville
225 South Pleasantburg Drive
Post Office Box 5616
Greenville, SC 29606-5616
Phone: (864) 250-8880
Fax: (864) 250-8889
Email: bkeith@clemson.edu
If you are located in the Charleston Area, then you will need to contact:
Mary Martin Walker
Administrative Assistant
Clemson Architecture Center
20 Franklin Street
Charleston, SC 29401
843-723-1747
Email: mwalke2@clemson.edu
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21. How long will my TigerStripe account remain active after I graduate?
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TigerStripe and Paw Points accounts will remain active until there has been 18 months
of inactivity on the card. At that time, any remaining balance will be withdrawn and
the account will be closed. The balance will be deposited into a scholarship fund here
on campus.
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22. I used my TigerStripe card in a vending machine and it did not dispense my
purchase, but charged my card. How can I get a refund?
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If you look on the front of the machine, you will see a sign that says Clemson University
Refund Locations. These locations are Clemson House dining cashier, Corner Stop, Fernow
Street Café cashier, G-06 Sikes Hall, Lehotsky room 132, Paw Mart, Snax & Stax.
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23. How can I have an international student identity card (ISIC) made?
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ISIC cards can be made here at the Tiger 1 Office.
- You will need to bring a passport sized photograph with you when you come to the
office as well as one form of picture id such as your driver’s license.
- We have a standard application that you will fill out, and the cost for having the
ID produced is $22.
- We accept the following forms of payment in person at the Tiger 1 Card Office: cash,
check, money order, traveler's check, MasterCard, Visa, Discover and TigerStripe.
- The process typically takes about 5 – 10 minutes to complete, and you will have your
card to take with you when you leave.
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24. I made a mistake when depositing money into my TigerStripe account online. How can I get my money back?
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It is our policy that once money is deposited into TigerStripe, then it cannot be
withdrawn until you either withdraw or graduate from the university. However, we do
understand that sometimes mistakes are made. It is imperative that you contact us as
soon as possible, preferably as soon as the error is made so that it occurs in the same
business day, and we will work with you to credit back the money. However, keep in
mind that once we credit it back to the account it is still kept on hold with your bank
as they process it. It could take up to 72 business hours before that money is credited
back to your account. Therefore, it is imperative that you be careful to enter the
correct amounts when you are making an online deposit.
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25. If I have a credit on my university bill, can it be transferred to my
TigerStripe account?
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Yes, the credit balance on your bill can be transferred into your TigerStripe account.
We can do that for you here at Tiger 1 during the first week of classes, or you can
contact the Bursar’s Office in Sikes Hall to have this done for you at any time.
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26. My group wants to accept TigerStripe for a fund raiser we are having, what
do we need to do to get a reader?
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You will need to go online to the reader request page, available at:
http://tiger1.clemson.edu/readerRequest/.
Follow the instructions and be sure to complete the form completely or it will not be
accepted.
You can check for reader availability by scrolling down on the request page and clicking
on the calendar date that you want. If it does not show a reader available on the date
you want, then there is no need to fill out the request form.
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